Last updated: 18 October 2026

These Terms of Service ("Terms") govern the use of the website bhoomirelocation.in and all packing, moving, loading, unloading, transportation, vehicle transport and warehousing services provided by Bhoomi Relocation Service ("Company", "we", "us"), Plot No 11, 30 Ft Main Road, Ashok Vihar Phase III, Near Nandi Dham, Gurugram, Haryana 122001, GSTIN 06DFRPA0075Q1Z1. By requesting a quote, booking a service or using this website, you ("Customer") agree to these Terms.

1. Quotations

Quotations are based on the survey of goods (in person or on video) and the information provided by the Customer.
Prices shown on this website are indicative estimates only. The binding price is the written quotation issued to you.
If the actual volume of goods, access conditions (floor, lift, walking distance), addresses or dates differ from what was surveyed or declared, the Company may revise the quotation and will inform the Customer before proceeding.
Quotations are valid for the period mentioned in them, or 15 days if not mentioned.
GST and applicable taxes, tolls, octroi, society charges and parking fees are payable as stated in the quotation.

2. Booking and Payment

A booking is confirmed on acceptance of the quotation and payment of the advance amount mentioned in it.
For local moves, the balance is payable on completion of loading or delivery as specified in the quotation. For long distance moves, the balance is payable before delivery unless otherwise agreed in writing.
Payments can be made by cash, UPI, bank transfer or card. Please make payments only to the Company's official account and ask for a receipt.
The Company may hold delivery of goods until outstanding dues are cleared.

3. Customer Responsibilities

Obtain society, building or landlord permissions, gate passes and lift bookings, and inform the Company of any restrictions on timing or access.
Declare all items to be moved, including high-value items, during the survey.
Keep cash, jewellery, important documents, medicines and other valuables in personal custody. The Company is not responsible for such items if handed over without declaration.
Do not hand over prohibited or hazardous items such as gas cylinders (filled), fuel, explosives, chemicals, acids, firearms, narcotics, perishables or any illegal goods.
Disconnect, defrost and drain appliances as advised, and back up data on computers and devices.
Be present, or nominate a representative, at the time of packing and delivery to check the inventory.

4. Packing, Handling and Inventory

The Company will pack goods using suitable materials and prepare an inventory where applicable. The Customer should check and sign the inventory at the time of loading and verify goods on delivery. Items packed by the Customer ("packed by owner") are moved without responsibility for their internal contents.

5. Transit Insurance and Liability

Transit insurance is available on request at an additional premium based on the declared value of goods. The Customer is advised to opt for insurance for complete protection.
Where insurance has been taken, claims are settled by the insurer as per the policy terms. The Company will assist with documentation.
Where insurance has not been taken, the Company's liability for loss or damage caused by its negligence is limited as stated in the quotation and will not exceed the declared value of the specific item.
Any loss or damage must be noted on the delivery receipt and reported in writing within 48 hours of delivery, with photographs.
The Company is not liable for internal mechanical or electrical faults in appliances or electronics not caused by external damage; pre-existing damage; normal wear; natural deterioration; or damage to items packed by the owner.

6. Delays and Force Majeure

Transit times are estimates. The Company is not liable for delays or losses caused by events beyond its reasonable control, including natural disasters, extreme weather, floods, accidents, strikes, riots, road closures, government restrictions, pandemics, check-post delays or traffic conditions.

7. Vehicle Transport

The Customer must provide copies of the vehicle's RC, valid insurance and ID, and keep originals.
A condition report with photographs is prepared at pickup and checked at delivery.
Fuel should be kept to the minimum advised level. Personal belongings must not be left inside the vehicle.
The Company is not responsible for mechanical or electrical faults, or for pre-existing scratches and dents noted in the condition report.

8. Warehousing

Storage charges are billed monthly in advance unless otherwise agreed. Part months are charged as a full month.
Goods are stored as per the inventory prepared at pickup. Access or partial retrieval requires prior notice and may carry handling charges.
If storage charges remain unpaid for more than 60 days, the Company may, after written notice, exercise a lien on the goods as permitted by law.

9. Cancellation and Rescheduling

Cancellation more than 48 hours before the scheduled move: advance refunded after deducting any costs already incurred.
Cancellation within 48 hours: the advance may be retained to cover vehicle and crew booking.
Rescheduling is free if requested at least 48 hours in advance, subject to availability.

10. Website Use

All content on this website – text, images, logos and design – belongs to Bhoomi Relocation Service unless stated otherwise and may not be copied without permission. Information on the website is provided for general guidance and may change without notice. Do not submit false information or misuse the enquiry and review forms.

11. Reviews

By submitting a review, you confirm it reflects your genuine experience and permit us to publish your name, area and review text on our website. We may edit reviews for length or remove content that is abusive, false or unrelated.

14. Survey Accuracy

For an accurate quotation, the Customer should show all items to be moved during the survey, including items in storerooms, lofts, balconies, terraces and parking areas. Items added after the survey may change the vehicle size and cost.

15. Society and Building Rules

The Customer is responsible for complying with the rules of the residential society or commercial building, including permitted moving hours, lift usage, deposits and NOCs. Waiting time caused by delays in permissions, lift availability or key handover may be charged as per the quotation.

16. Claims Procedure

Note any visible damage on the delivery receipt before signing.
Take clear photographs of the damaged item and its packing.
Inform the Company in writing at info@bhoomirelocation.in within 48 hours of delivery.
Keep the damaged item and packing material available for inspection.
Where insurance was taken, submit the claim form with the documents requested by the insurer.

17. Staff Conduct

Our staff are instructed to behave courteously and professionally. Customers are requested not to make separate cash payments or tips that are not recorded, and to report any concern about staff conduct directly to the management.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any dispute will first be attempted to be resolved amicably. Failing that, courts at Gurugram, Haryana shall have exclusive jurisdiction.

13. Contact

For questions about these Terms, contact Bhoomi Relocation Service, Plot No 11, 30 Ft Main Road, Ashok Vihar Phase III, Near Nandi Dham, Gurugram, Haryana 122001. Email: info@bhoomirelocation.in. Phone: +91 8569951097, +91 7496038773.

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