Last updated: 18 October 2026

This Privacy Policy explains how Bhoomi Relocation Service ("we", "us", "our"), with its office at Plot No 11, 30 Ft Main Road, Ashok Vihar Phase III, Near Nandi Dham, Gurugram, Haryana 122001 and GSTIN 06DFRPA0075Q1Z1, collects, uses, stores and protects personal information when you visit bhoomirelocation.in, contact us, or use our packing, moving, vehicle transport and warehousing services. By using our website or services, you agree to the practices described here.

1. Information We Collect

1.1 Information you give us

Contact details: name, mobile number, email address and postal address.
Move details: moving from and to addresses, floor and lift details, moving date, house size, list of items and special requirements.
Vehicle details: make, model, registration number and copies of RC and insurance for vehicle transport.
Payment details: transaction references for payments made by UPI, bank transfer or card. We do not store full card numbers.
Reviews and feedback: ratings, comments and any information you include in a review.
Identity documents: where required by law or for vehicle transport and warehousing, a copy of a government ID.

1.2 Information collected automatically

When you browse our website, your browser may automatically share technical information such as IP address, browser type, device type, pages visited, time spent and referring website. This is used in aggregate to understand how the website is used and to improve it. Our enquiry form also records the page from which the enquiry was sent.

1.3 Information from third parties

If you contact us through a third-party platform – for example a review site, an online directory or WhatsApp – we may receive the information you share through that platform.

2. How We Use Your Information

To respond to your enquiries and provide quotations.
To schedule and conduct surveys, packing, moving, transport and storage.
To prepare invoices, GST bills and IBA approved bills.
To share updates about your move by call, SMS, WhatsApp or email.
To process insurance claims where transit insurance has been opted for.
To verify and publish customer reviews (only your name, area and review – never your phone or email).
To improve our services, website and customer experience.
To comply with legal, tax and regulatory obligations.

We do not sell, rent or trade your personal information to anyone for marketing purposes.

3. Legal Basis for Processing

We process your personal data because it is necessary to provide the services you request, because you have given consent (for example by submitting an enquiry form), to comply with legal obligations such as tax laws, and for our legitimate interests in running and improving our business. We aim to comply with the Information Technology Act, 2000, the applicable rules made under it and the Digital Personal Data Protection Act, 2023, as applicable.

4. Sharing of Information

We share personal information only where necessary:

Our staff and drivers who carry out your move, on a need-to-know basis.
Insurance providers when you opt for transit insurance or raise a claim.
Transport partners such as car carrier operators, only for the vehicle shipment you booked.
Service providers who host our website or email, under confidentiality obligations.
Government authorities when required by law, court order or for tax compliance.

5. Data Retention

We keep enquiry information for as long as needed to respond and follow up, and booking and invoice information for the period required under tax and accounting laws. When information is no longer needed, it is securely deleted or anonymised.

6. Data Security

We use reasonable technical and organisational measures to protect your information, including secure (HTTPS) website connections, restricted access to enquiry records and confidentiality obligations for staff. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies and Analytics

Our website may use small text files called cookies and similar technologies to remember preferences (for example, whether you have already seen the offer pop-up) and to measure website traffic. You can block or delete cookies in your browser settings; the website will continue to work.

8. Third-Party Links and Services

Our website links to third-party services such as Google Maps, WhatsApp and review platforms. These services have their own privacy policies, and we are not responsible for their practices. We also load fonts and icons from reputable content delivery networks.

9. Your Rights

You may request access to the personal information we hold about you, ask us to correct inaccurate information, withdraw consent for marketing communication, or request deletion of information that we are not legally required to keep. To make a request, email info@bhoomirelocation.in or call +91 8569951097. We will respond within a reasonable time.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has submitted information, please contact us and we will delete it.

11. Communication Preferences

By submitting an enquiry, you agree that we may call, SMS, WhatsApp or email you about that enquiry, even if your number is registered on the DND list. You can ask us to stop non-essential communication at any time.

14. Information Shared on WhatsApp and Calls

Many customers share photos, videos and voice notes of their goods on WhatsApp for a quick quote. We use this content only to prepare your quotation and plan your move, and do not share it publicly without permission. Calls with our coordinators may be noted in our records to keep track of your requirements and commitments made.

15. Photos Taken During Your Move

Our crew may take photos of goods, packing and vehicles during the move – for example condition photos for vehicle transport or inventory records. These are used for service and claims purposes. We may use photos of packed goods (without personal information, faces or addresses) in our gallery; if you prefer we do not, simply tell us.

16. Enquiry Form Data

When you submit a form on this website, the details are emailed to our team and a secure backup copy is kept on our server in a protected folder that is not publicly accessible. Spam-prevention measures such as hidden fields may be used to block automated submissions.

17. Data Transfers

Our website hosting and email providers may store data on servers located in India or other countries. Where this happens, we take reasonable steps to ensure your information remains protected in line with this policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the "last updated" date. Continued use of our website or services after changes means you accept the updated policy.

13. Grievance Officer and Contact

For any questions, concerns or grievances about this Privacy Policy or your personal data, please contact:

Grievance Officer – Bhoomi Relocation Service
Plot No 11, 30 Ft Main Road, Ashok Vihar Phase III, Near Nandi Dham, Gurugram, Haryana 122001
Email: info@bhoomirelocation.in
Phone: +91 8569951097

Please also read our Terms of Service.